Why are email notifications not sending to Public Sign Up customer?

[Brian Leer]

I am running a mostly default configuration, with Public Sign Up and Portal turned on.

The first email in from a Customer does create the Account, and notify the user of the account creation, but subsequent emails (for status change, etc) are not being sent.

The Notification Helper for the Issue indicates that email should be sent. Why is this?

Also, I don't seem to have an option to setup SMTP in Outgoing–it says ENABLED, but no parameters, or a setup option available.

Thanks much

Brian

[Rodrigo Silva]

Hi Brian, 

I believe the best way to resolve this is opening a ticket to Atlassian Support, that way we can test it from our end and understand the root cause of your issue.

Cheers,

Rodrigo Silva | Cloud Support