Why am I unable to start my sprint

[Oluyemisi Soetan]

Each time I try to start my sprint, on a different project, it says, "something gone wrong. refresh the page and try again". Only challenge is I do not know what went wrong.
What do I do?

[Chitra Nagdeo]

Hey @Oluyemisi Soetan ,

Welcome to Atlassian Community!

The error "Something's gone wrong. Refresh the page and try again" when starting a sprint in Jira is a common issue and can be caused by several factors. Here are the most likely causes and troubleshooting steps:

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1. Sprint Start/End Date Issue

• If the sprint's Start date is set to the same as or after the End date (for this or any other sprint in the project), Jira will throw this error.

• Solution:

  • Go to your backlog and check all sprints (including completed and future sprints).

  • Edit any sprint where the Start date is not before the End date. The Start date must always be before the End date.

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2. Permissions

• You must have the Manage Sprints, Resolve Issues, Schedule Issues, Transition Issues permission for all projects included in the board's filter.

• If your board filter includes multiple projects, ensure you have the right permissions on all of them

• Solution:

  • Ask your Jira admin to check your permissions for all projects shown on the board.

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3. Board Filter or Ranking Disabled

• If ranking is disabled in the board filter, or the filter is too complex, sprint operations can fail.

• Solution:

  • Go to board settings → General, and ensure ranking is enabled.

  • Simplify the board filter if possible.

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4. Workflow Restrictions

• If the workflow for any issue in the sprint has a property like jira.issue.editable = false on its current status, it can block sprint actions.

• Solution:

  • Check the workflow for all issue types in the sprint.

  • Remove or adjust any restrictive properties for the statuses involved

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5. Archived Issues or Projects

• If there are archived issues or projects associated with the sprint, you may not be able to start or complete the sprint.

• Solution:

  • Restore any archived issues/projects, start/complete the sprint, then re-archive if needed.

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6. General Troubleshooting

• Refresh the page and try again (sometimes a temporary glitch).

• Try a different browser or clear your cache.

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Summary Table

Cause	Solution
Start date after End date	Edit sprint dates so Start < End
Missing permissions	Ensure Manage Sprints on all projects in board filter
Ranking disabled	Enable ranking in board settings
Workflow restrictions	Remove restrictive workflow properties
Archived issues/projects	Restore, complete/start sprint, then re-archive

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Refer article: 

"Something's gone wrong" error when trying to create sprints in Jira

If you check all the above and still can't start the sprint, please provide the exact error message from the browser console or network tab, or contact Atlassian Support for further investigation. 

Regards

Chitra Nagdeo