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Why am I not receiving any E-Mail Notifications when changes have been made in any of my tickets?

Alina Pagel
Alina Pagel
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June 18, 2025

Since my last name has changed (and therefore my e-mail adress) I'm not receiving any Mails from Jira. Our T has checked all the settings and it says that all the notifications are activated.

Please help as this is a serious issue making me unable to work properly.

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Rilwan Ahmed
Rilwan Ahmed
Community Champion
June 18, 2025

Hi @Alina Pagel ,

Welcome to the community !!

Make sure your new email id is updated in your atlassian account. You can read steps in https://support.atlassian.com/atlassian-cloud/kb/change-atlassian-account-email-addresses/

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