Why I don't see images and tags in the comments

[Adnan QA]

So when someone leaves a comment under some ticket, I can't see tags or images uploaded in the comment. It's really hard to track who was a comment for and I have to scroll all the way up to see attached docs.

Example:

[Angélica Luz]

Hello Adnan,

Thank you for reaching out to Atlassian Community and for sharing the screenshot.

This issue might be related to the renderer of the field comment and to fix that, it's necessary to change the renderer.

Go to Project settings > Fields >  > Find the field "Comment" and change the renderer to "Wiki Style Renderer" > Update > Update.

Please, give it a try and let us know how it goes.

Regards,
Angélica

[Heidi Fernandez]

This did not work.  The comments field is already configured for Wiki rendering.  What else can cause this?  Thank you!