Why I can't receive any email notification from Jira and Confluence

[Hải Trần Thị Thanh]

I have set up to receive email notifications in Jira but I have not received any mail from Jira and Confluence

My group members still receive email notification normally but I don't

Even though we have the same roles setting.

[Benjamin · Accepted solution]

Hi @Hải Trần Thị Thanh ,

Check your profile setting to make sure there isn't anything disabled for e-mail. Also, check your spam in case your e-mail gets sent there.

Hope this helps.

[Hải Trần Thị Thanh]

Thanks for your response!

But I already checked both. It's still working well. I couldn't find out the reason

This my Profile setting 

[Benjamin]

You welcome. Looks like your settings is okay. 

Other things to check is to see if the e-mail service your using is different from the team. Like you are using gmail vs corporate e-mail. If not, then you may want to contact Atlassian support to ensure that an e-mail is actually being sent to your mailbox.

-Ben

[Hải Trần Thị Thanh]

Thanks Ben!

[Lana Hamer]

Hi @Benjamin - I was on this forum and came across the above as I am experiencing same issue.

I cannot find any Atlassian support anywhere, it just keeps directing me to guides and links that are irrelevant.

I Have checked my email settings (Outlook) and I don't have any rules applied that would move these to Junk.

Any ideas??

Thanks

Lana

[Benjamin]

HI @Lana Hamer ,

If you have went through the same above. Then would suggest to contact Atlassian Support.

Here's the support contact. You should be able to raise a ticket here:

https://support.atlassian.com/contact/#/

-Ben