When starting Jira service we get https-openssl-nio-8443-exec-10 error

[Divya G]

We restarted Jira service after patching. While starting the service we get below error. Installed SSL is still valid, even we renewed SSL but still facing issue.

2025-08-06 11:00:56,492-0400 https-openssl-nio-8443-exec-10 ERROR [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=85f141bd-591d-478b-b914-ccaf9d8528e9, interpretedMsg=, cause=java.lang.UnsatisfiedLinkError: 'java.lang.String org.apache.tomcat.jni.SSL.getNextProtoNegotiated(long)', stacktrace=java.lang.UnsatisfiedLinkError: 'java.lang.String org.apache.tomcat.jni.SSL.getNextProtoNegotiated(long)'
at org.apache.tomcat.jni.SSL.getNextProtoNegotiated(Native Method) [tomcat-jni.jar:8.5.78]
at org.apache.tomcat.util.net.openssl.OpenSSLEngine$OpenSSLSession.getProtocol(OpenSSLEngine.java:1427) [tomcat-coyote.jar:8.5.78]
at org.apache.tomcat.util.net.jsse.JSSESupport.getProtocol(JSSESupport.java:213) [tomcat-coyote.jar:8.5.78]
at org.apache.coyote.AbstractProcessor.populateSslRequestAttributes(AbstractProcessor.java:803) [tomcat-coyote.jar:8.5.78]
at org.apache.coyote.AbstractProcessor.action(AbstractProcessor.java:496) [tomcat-coyote.jar:8.5.78]
at org.apache.coyote.Request.action(Request.java:518) [tomcat-coyote.jar:8.5.78]
at org.apache.catalina.connector.Request.getAttribute(Request.java:928) [catalina.jar:8.5.78]
at org.apache.catalina.connector.Request.getAttributeNames(Request.java:1005) [catalina.jar:8.5.78]
at org.apache.catalina.connector.RequestFacade.getAttributeNames(RequestFacade.java:298) [catalina.jar:8.5.78]
at javax.servlet.ServletRequestWrapper.getAttributeNames(ServletRequestWrapper.java:94) [servlet-api.jar:3.1.FR]
at com.atlassian.analytics.client.filter.AbstractHttpFilter.setB3TraceId(AbstractHttpFilter.java:48) [?:?]
at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:26) [?:?]
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:33) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62) [atlassian-plugins-servlet-5.5.8.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-5.5.8.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57) [atlassian-plugins-servlet-5.5.8.jar:?]

Please help in fixing this