Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

When does the status order refresh in the service desk queues?

Rhonda Kanayurak
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 7, 2024

Yesterday I reordered several statuses so they would display according to our priority in the service desk queues.  However, they aren't reordering per the changes I made.

Does a reindex have to occur before the new order will be used in the service desk queues?

Thanks,

Rhonda K.

1 answer

0 votes
Walter Buggenhout
Community Champion
March 10, 2024

Hi @Rhonda Kanayurak,

A service desk queue displays issues based on a filter. If you edit the queue and look at the filter there, the ORDER BY ... part at the end determines the queue's initial sorting. If you haven't changed that, issues will remain sorted in queues just as they were before.

Hope this helps! 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events