When did issue types become work types?

[Sam Frank]

I am watching a video by Apetech Tech Tutorials, and had a hard time following because Alex was talking about Issue Types. I just learned that Issue Types are now being called Work Types. When did this happen, and is this only available on the cloud instance of Jira?

[Victor Law · Accepted solution]

Hi @Sam Frank

Atlassian has renamed Issue to Work Item, including any term related to it, and Issue Type to Work Type is just one change.

• https://support.atlassian.com/jira-software-cloud/docs/what-is-an-issue/
• https://support.atlassian.com/jira-cloud-administration/docs/add-edit-and-delete-an-issue-type/

These changes have been rolled out in the Jira Cloud environment.

For an official announcement, you may refer to:

https://community.developer.atlassian.com/t/work-is-the-new-collective-term-for-items-tracked-in-jira/88552

Thank you.

[Piyush Annadate _ACE Pune_ · Accepted solution]

Hello @Sam Frank ,
Welcome to the party !

Atllassian renamed issue to work items recently. Earlier everyone were like issues, tickets, task - but that would be 'work items'.

Work items are:
https://support.atlassian.com/jira-cloud-administration/docs/what-are-issue-types/

Introduction to work items:
https://www.atlassian.com/software/jira/guides/issues/overview#what-is-an-work%20item

Here's the note about it:
https://community.atlassian.com/forums/Jira-articles/Reimagining-work-in-Jira-to-better-represent-all-teams/ba-p/2854968