When creating a task/ sub-task from template, it's not retrieving the checklist

[janine.perucello]

We created a template project and we have Tasks with checklists inside.

When we create a new issue from the template, the checklist is not there. 
Is there any extra configuration? Or is there a limitation? 

[Jack Hunter _HeroCoders_ · Accepted solution]

Hello @janine.perucello,

Could you post a screenshot what do you mean by a checklist?

Jira does not have checklist out of the box so, to answer your question, we need to see what you use and what you want to clone.

 Cheers,
Jack

[janine.perucello]

Ah, sorry, I thought it was there by default, so it's this app: https://herocoders.atlassian.net/wiki/spaces/IC/overview?homepageId=26738709
So I guess I should contact them instead

[Jack Hunter _HeroCoders_]

Yes, please raise a support request at https://herocoders.atlassian.net/servicedesk/customer/portal/1

[Stuart Capel - London]

Hi @janine.perucello 

I'm afraid the template only covers the project configuration and doesn't include the issues you create in the project. You will need to clone all of your template issues and bulk move them into your new Jira project.