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When a user open a plan the user gets a white window

Stark Jürgen August 27, 2025

Other user can open the plan and use ist, but if one user try to open the plan, he get a white window. He can open other plans in this project. He deletes the browser cache and we tries to open in private mode, but the same result 'white window with only the manu bar'!?

We use Jira Datacenter 10.3.7

1 answer

0 votes
Florian Bonniec
Community Champion
August 27, 2025

Hi @Stark Jürgen 

 

Do you have any error in the JIRA logs when this user try to load the plan ? Does the user have any error in the browser console ?

Regards

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