When a user blocks all cookies in their browser, they cannot log in to the Jira software

[Supun Randika]

When a user blocks all cookies in their browser (I am using Chrome), they cannot log in to the Jira software. "Something went wrong while attempting to validate your credentials," says the validation message. It happened to me today, and that message has left me confounded.

While I am thinking about how to figure out that issue, the interesting part is that when I tried to log into my Gmail account and they correctly pinpointed the exact validation message as ' Cookies are disabled. Your browser has cookies disabled. Make sure your cookies are enabled and try again. ' So when I enable cookies and try it, it works for Jira as well. Therefore, I suggest you guys add that validation message to your system also, like Google. It would make Jira users' lives easier.

[Charlie Misonne]

Hi @Supun Randika

Cookies typically store login information. If a user disables ALL cookies in the brower a lot of website will not work and I doublt every website will show such a message.

But I understand your suggestion. In these times users are sometimes "afraid" of cookies because of tracking cookies which have a bad reputation. Login cookies do no harm and are even very useful.
So if you want to make an official feature suggestion you can do so in https://jira.atlassian.com/

If I may make a suggestion: there are browser plugins that will block the tracking cookies only instead of blocking all of them :-)