When I set up an email handler and receive an email inquiry, two issues are generated.

[KRAFTON Inc.]

Jira 8.10.0

Jira Service Desk 4.10.0

When inquiring via email, the setup is in progress to leave the mail received by the imap setting as a Jira service desk ticket.

Even if I specify a default reporter, in certain circumstances, two tickets are generated, with the allocator designated as the original reporter.

[KRAFTON Inc.]

Isn't there any way to automatically designate the default reporter as the original reporter?
I want to designate the information in the explanatory column as reporter.

[Created via e-mail received from: =?utf-8?B?7KGw7ISx7ZiEQiAoQWxmcmVkIENobyk=?= <ㅠxxxx@bluehole.net>]

[KRAFTON Inc.]

The issue of creating two mails was resolved by disabling the JSD mail handler.

However, when a person with actual jira administrator privileges sends mail, it is marked as an unauthenticated user and cannot specify a reporter. We're using LDAP.

Can't jira mail handler get user information if there are many user objects in ldap?