What to do if your support system does not show a Kanboard

Akhona Mbhele
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March 6, 2025

What to do if your support system does not show a Kanboard

2 answers

1 vote
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 7, 2025

Hello @Akhona Mbhele ,

Welcome to community :) 

 

Could you please check if views are enabled in your project 

To add or remove the board from any of your service projects:

  1. From your service project, select Project settings, then Features.

  2. Use the toggle to turn on Views.

  3. If views is already enabled, use Select views to turn on Board.

    1. You can also turn off boards as needed. Turning off a view here will remove it for your entire project.

Screenshot 2025-03-07 at 1.50.59 PM.png

 

Please find more details here  : https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-boards/

The views feature is the one which will be the board

Thank you,

Prachi

 

0 votes
Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 6, 2025

Hi @Akhona Mbhele , welcome to the Atlassian Community and thanks for your post.

If you aren't seeing a board or a project, this is likely due to permissions. Please can you share some more information and context about your situation so we can provide assistance?

Cheers

Akhona Mbhele
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 6, 2025

The service project does not show the baord , the option to show the board is not there , it only shows a list of issues , but will not show the board. The other projects show the board

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