What permission or role is needed to be able to Login as a user?

[Richard Hemming]

I have User Access Admin and Site Admin roles but I cannot login as 'another' user.  The option is greyed out.  I cannot find a setting or permission to enable this and it seems to be missing from the documentation available. 

[Jerrold - Empyra · Accepted solution]

Hi @Richard Hemming 

So basically we need to be Organization admin in order to login as a user. Upon having organization admin role, if you are still not able to see the option, that could be because of the following reasons:

You can’t use this feature to:

• log in as a user who has the same role as you or higher (meaning, if you're an organization admin, you can’t log in as another organization admin)

• log in as an invited user who hasn’t accessed a product within your organization yet

• log in to your own user account to access a product

• log in to Jira Service Management portal-only customer accounts

For more information please refer this link https://support.atlassian.com/user-management/docs/log-in-as-another-user/

Thank you.