What issues do you run into with your Jira instances?

[Jacob Baird]

I'm working as an intern for a company that's creating a plugin to help keep Jira instances clean, and I wanted to ask some questions so that we can best help improve issues that people face inside their Jira instances.

How much time per week do you spend keeping your Jira instance clean?

How old is your oldest unresolved ticket?

What problems do you most frequently run into within your Jira instance?

Any answers to these questions or thoughts on what would help you with your Jira instance would be very appreciated!

[Ajay _view26_]

Hi @Jacob Baird 

Welcome to the community!

A few of the most common “instance hygiene” problems I see are stale workflows/fields nobody owns anymore, dashboards and filters with unclear ownership, unresolved tickets that no longer represent real work, inconsistent request types/status usage across teams, and permission schemes that have grown organically and are hard to audit.

In most teams, the cleanup pain is less about one giant problem and more about small config drift over time. If your plugin helps identify unused fields, stale filters, orphaned dashboards, and aging unresolved issues with ownership suggestions, that would be genuinely useful.