What is the difference between "closed" and "resolved" issues in service desk?

[bthayer]

I basically want to know what happens to and how to find the issues in the closed status. Do they automatically move there after a certain amount of time or do i need to close them. And am i able to just remove to the closed workflow status?

[Ivan Tovbin · Accepted solution]

'Closed' status is generally used to review the resolution. If the reviewer (QA staff, reporter, superviser etc.) is satistifed with the resolution then he proceeds to close the issue or reopens it otherwise. 

If your process does not involve anything like this you can safely remove this status. You can always add it back later should the neccessity arise.

[Alexey Matveev · Accepted solution]

Hello,

Resolved is a resolution and closed is a status. Resolution means that your ticket was resolved. It can be resolved as done, declined or something else. Closed means that all work is finished on the ticket. You can query all closed tickets with the following JQL query

status = Closed

You need to do a transition to move a ticket to the Closed status. It is not done automatically.