In what case should we close the jira with above status.
Hi Paras - Welcome to the Atlassian Community!
This basically means that the Resolution field has no value. And therefore, the issue is unresolved. If you are moving Issues to a Done status and not setting the Resolution field with a value using a post function in your workflow, then you need to do that.
Hi Paras,
Thank you for reaching out,
You may also check this article on best practices in the resolution field
: https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html
Thank you,
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