What happens to the SLA while upgrading?

[Bérengère HAILLET]

Hi All,

I am all new to the world of JIRA and about to do my first version upgrade. Can you tell me what happens to the SLA while Jira is being upgraded? I am not sure how long this will take and would like to do if the SLA will carry on running or if they will be suspended while JIRA is upgrading.

Thanks

[Tuncay Senturk _Snapbytes_ · Accepted solution]

Hi @Bérengère HAILLET 

Welcome to the community.

Your question was labeled as Jira Software but I think you're asking about Jira Service Desk, right?

Anyway, SLAs will keep running unless you defined a paused condition and transition the issues to the paused condition.

[Bérengère HAILLET]

Great.  Thank You!

[Tuncay Senturk _Snapbytes_]

You're very welcome ;)