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  • What does CM do with an imported ticket which does not have a matching user email in the receiving

What does CM do with an imported ticket which does not have a matching user email in the receiving

kabir.anwar
kabir.anwar
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May 22, 2022

What does CM do with an imported ticket which does not have a matching user email in the receiving system? Does it:

1. Retain the original username and email as unlinked fields,
2. Flush the original username/email as invalid foreign keys, or
3. Flush the entire ticket because of invalid foreign keys.

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