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What are the recommended resolutions?

Ender Akgün
Ender Akgün
October 30, 2018

Hi,

What are the recommended resolutions like fixed, cancelled, won't do etc?

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Joe Pitt
Joe Pitt
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October 30, 2018

I don't allow deleting issues and have a Deleted and Cancelled resolutions for those issues that would be deleted.  If you use JIRA for change control you would want something for those issues. I suggest using the workflow property to include just those resolutions you want the user to select from. Using the include function avoids needing to update the workflow if you add more resolutions. 

https://confluence.atlassian.com/adminjiraserver073/workflow-properties-861253674.html 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 30, 2018

I'd recommend using any resolutions that describe why you have closed an issue.  They're there to fit your purposes, and the language you use.  The default ones, fixed, won't fix, etc are not a bad starting point (I usually add "duplicate" quite quickly though), but the real answer should be driven by your reporting needs.  How do you want to report on "why did we close issues"?

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Gezim Shehu [Communardo]
Gezim Shehu [Communardo]
Community Champion
October 30, 2018

Hi,

 

Really depends on what you use JIRA for.

If standard SDLC (Software Development Lifecycle) I think the already built ins are enough.

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Ender Akgün
Ender Akgün
October 30, 2018

Thanks,

 

I think these resolutions are enough in SDLC: "Fixed", "Unfixed", "Cancelled" , "Rejected", "Won't Do",  and "Duplicate".

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