We’ve asked your admin to add Jira for you

[Shayne Ward]

Hi there -

Our team uses Confluence and Trello but every time I try to open Jira, I get the notification "We've asked your admin to add Jira for you".  Problem is no one knows who the administrator is and it doesn't appear as though we have an account?  I had a partner add me as an administrator but it appears that was only for Confluence.

Hoping to get some support getting Jira up and running so I can centralize some of my projects and requests.

[Trudy Claspill]

Hello @Shayne Ward 

Welcome to the Atlassian community.

As a user community we don't have access to your account/subscription information.

When you say you had a "partner" add you as an administrator, is that somebody within your company or are you talking about an Atlassian Solution Partner?

Who in your company receives the Billing information for your Confluence subscription? Who in your company manages granting users access to your Confluence subscription? Those people may have sufficient access to add the Jira application to your Atlassian Cloud Organization.

If you are not able to figure out internally who those people are, you can reach out to the Atlassian Licensing/Billing/Pricing Support team by completing the form at the following site. They will need to get information from you to confirm your company's ownership of the Confluence subscription, and then they can help you find who has access to add the Jira app.

https://www.atlassian.com/company/contact/purchasing-licensing#/