Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

We have SAML Single sign in, one user cannot login via his phone however

Brandon Arathoon
Brandon Arathoon
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
May 22, 2018

Hey All,

We have a user that 1.) is not displaying full name correctly, and 2.) is having issues with their password not syncing properly when being sent to the single sign on provider.

His account works fine on desktop, but not via his phone... Absolutely at a loss for solutions!

Answer
Watch
Like Be the first to like this
323 views

4 answers

0 votes
Brandon Arathoon
Brandon Arathoon
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
May 23, 2018

Hey all! Thanks for the suggestions, waiting to get in touch with my user and I'll report backneith updates!

Reply
0 votes
Vickey Palzor Lepcha
Vickey Palzor Lepcha
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
May 23, 2018

@Brandon Arathoon Any developments Brandon ?

Reply
0 votes
Vickey Palzor Lepcha
Vickey Palzor Lepcha
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
May 22, 2018

Has he tried opening the url on his phone in DESKTOP mode rather than Mobile mode.

Reply
0 votes
Vickey Palzor Lepcha
Vickey Palzor Lepcha
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
May 22, 2018

Maybe - when you check his phone browser as it redirects to your SSO url - have you checked whether it gets renamed to mobile version, say,

m.yourcomany.sso.net

and maybe your organization sso url is just yourcompany.sso.net

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Notice at Collection Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.