Watcher Notifcations

[Lauren Arcudi]

Are you all aware if the following is possible? 

Request: User 1 creates a Ticket, User 1  adds User 2 as a watcher, User 2 is then notified that a ticket was created as soon as it is created via email. 

Currently Process: User 1 creates a ticket, adds User 2 as a watcher, User 2 is notified it the ticket is updated, but not  when ticket is created. 

Thanks! 
Lauren 

[Sachin · Accepted solution]

hello @Lauren Arcudi , this is not possible in Jira out of the box. Here is a feature request - JRACLOUD-5493 . I have found a workaround on this post as explained below:

As a jira admin
- Create a custom field "Multiple Watchers" of type "User Picker (multiple users)" and assign it to required screens
- Create a custom notification scheme and associate it to your project
- Goto project settings --> Notifications --> Actions --> Edit Notifications --> For "Issue Created" Event --> Add --> Choose the "User Custom Field Value" option, and choose "Multiple Watchers" from dropdown --> Add
- Now whenever you create a ticket add the users to the custom field