Watch Share How do you convert a JIRA project to a JIRA Service Desk?

[Daniela Cavalheiro]

Is possible to convert a JIRA project to a JIRA Service Desk project?

[Jobin Kuruvilla [Adaptavist]]

Go to the project admin screen and Enable Service Desk under the Service Desk tab.

[Elisa [Atlassian]]

Hi Daniela,

Perhaps this article can help you out: https://confluence.atlassian.com/display/SERVICEDESK/How+JIRA+and+JIRA+Service+Desk+Work+Together

Please note:

• Create a service desk for an existing JIRA project - This option is ideal if you've already been using JIRA in a help desk capacity (for example, to fill IT requests, etc.). When you create a service desk for an existing project, JIRA Service Desk uses the workflow, fields, permissions, and issue types you already have set up on the project as a basis for the flow of requests in the service desk.

Please let us know if you have any other question about it.

Cheers!

[Simon Bauer]

Sorry for digging up that old thread, but I have the exact same problem. I've read the whole article Daniela posted but I don't see, where you create the Service Desk for an existing project. All I can do is create a completely new Service Desk.

Also, I don't have a "Service Desk tab" on the administration oanel of a project.

Greetings, Simon.

//edit

Never mind, I got it. turns out you have to be JIRA Admin AND Service Desk Agent in order to convert a project to SD.