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Wanna downgrade my account

Yasser Mokhtar July 24, 2025

my users was 11, i moved automatically to paid plan,
now I've removed a user and wanna move back to a free plan

1 answer

1 vote
Fabio Racobaldo _Catworkx_
Community Champion
July 24, 2025

Hi @Yasser Mokhtar and welcome,

your plan should be automatically downgraded to a free one. Please check on billing tab on atlassian admin. It could take a while to refresh that information.

Please let me know.

Fabio

Yasser Mokhtar July 24, 2025

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Fabio Racobaldo _Catworkx_
Community Champion
July 24, 2025

Hey @Yasser Mokhtar , please wait some hours and retry!

Yasser Mokhtar July 26, 2025

same issue for now

 

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