We are creating a virtual assistant/agent to be used in our Jira Service Desk for users to ask questions and receive assistance. We are running into access issues where newer employees are able to use this VA and receive direct results being pulled from our Confluence Knowledge Base. For employees who have been with the company longer (1-2+ years) their VA knowledge base is populating zero articles and cannot have answers populated directly from the Confluence Knowledge Base.
Is this a user issue? Is there a way to configure the VA to disregard individual access or permissions?
Thank you.
