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Vetification Email for API Key

Tobias Aditya
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November 12, 2025

Hi, I'm using a business email and want to create an API key for integration with other application. When I open the menu for API Key, I was asked to input verification code that is sent to my email. I've waited for longer than 10 minutes and I still haven't received any. I've tried to resend until I got "429 Too Many Request" and still doesn't get any.

 

Am I doing something wrong?

2 answers

1 accepted

1 vote
Answer accepted
Peter_DevSamurai
Atlassian Partner
November 12, 2025

Hi @Tobias Aditya , 

It's common for verification emails to get delayed or filtered, especially with business emails. You can wait 30-60 minutes to try again. You can either search your inbox (including spam/junk/promotions) for "Atlassian" or "no-reply@atlassian.com".

Or you can use OAuth 2.0 or personal access tokens (PATs) instead, which is similar to API keys but more secure for integrations. Create PAT at id.atlassian.com/manage-profile/security/api-tokens (same verification, but try after delay).

You can refer to the below links:

Hope everything works out for you. 

Best,

Peter

 

1 vote
John Funk
Community Champion
July 24, 2026

Hi Tobias - Welcome to the Atlassian Community!

I m marking Peter's answer s accepted. Please let us know if you still have questions. 

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