Version report shows unresolved cases as completed

[Romina Iwikau]

We are moving from Kanban to Scrum board, we have several cases in unresolved status on the Kanban board in Ready for Dev column, but in our scrum board in the version report they are showing as issues resolved.  Because of this the version report is showing an incorrect number of cases as completed.  What actions in Jira make a case show as completed in the version report?

[Jack Brickey]

Do these issues have the resolution field set?

[Trudy Claspill]

Only the issues in a status that is part of the "Done" StatusCategory should show as "done" issues when you are viewing the issues listed under a particular Release/Version.

Can you provide a screen image example of your report?

[Romina Iwikau]

This is how the issue shows in the version report.

This is the status on the Jira case

[Trudy Claspill]

Is the status "Backlog" mapped to the column that is farthest to the right on your Scrum board?

Can you (or one of your Jira Admins, if you are not an admin) review the values available as Resolution values and confirm that "Unresolved" is not in that list?

What version of Jira Server/Data Center are you using?

[Romina Iwikau]

We are using Jira Server.  We are currently moving from a scrum board to kanban board and were hoping to keep using the scrum reports.  the Backlog status is allocated to the Dev Ready column (2nd column from the left on the kanban board).

[Trudy Claspill]

When you say the status is mapped to the second column from the left, does that mean there are other columns to the right of it?

Can you (or one of your Jira Admins, if you are not an admin) review the values available as Resolution values and confirm that "Unresolved" is not in that list?

What version of Jira Server are you using? It will be displayed in the footer of many of the screens, like Dashboards.

[Romina Iwikau]

we are using v8.18.1#818001-sha1:765ecc5

[Trudy Claspill]

Can you (or one of your Jira Admins, if you are not an admin) review the values available as Resolution values and confirm that "Unresolved" is not in that list?