Validation of Approver Selection in JSM Approval Workflow

[Venkat Jira Admin]

We are using Jira Service Management. When a customer raises a request, the maker manually selects the checker from a multi-user picker field. Only one approval is required for the request to move to the next status.

My concern is that the maker can select any user from the group, whereas approvals should only be accepted from authorized approvers.

For example, assume the group contains users A, B, C, D, and E. User D is the maker, and only users A and B are authorized approvers. How can we restrict the maker from selecting unauthorized users such as C, D, or E as approvers? Alternatively, if an unauthorized user is selected, how can the system automatically reject the approval and ensure that only approvals from authorized users are considered valid?

[Marc -Devoteam-]

Hi @Venkat Jira Admin 

This is not possible using a multi picker field.

You could do this using assets, what is the relation of the approver to the reporter, user/manager or else.

Then you will need a user object in assets, with a user object and a manager object.

[Venkat Jira Admin]

Hi @Marc -Devoteam- 

Thanks for the reply.

Is there a way to prevent unauthorized users from approving requests by using workflows or automation rules?

Regards,

Venkat.