Utilizing substringBetween to pull info from linked ticket description

[Jon Nason]

Hey y'all,

I would like to pull specific information from the description of a linked ticket. I'm using this smart value:

{{issue.issuelinks.first.inwardIssue.description.substringBetween("issue.customfield_15201",";")}}

Using this smart value I'm able to retrieve the description:

{{issue.issuelinks.first.inwardIssue.description}}

But when I add .substringBetween("issue.customfield_15201",";") there is no error and no information retrieved. Are there inherent problems with stacking the substringBetween command? Is the problem using a custom field on the ticket as the starting point of the substring?

Thanks in advance for your time and attention!

[Bill Sheboy · Accepted solution]

Hi @Jon Nason -- Welcome to the Atlassian Community!

Please try removing the quotes around the field in your function call:

{{issue.issuelinks.first.inwardIssue.description.substringBetween(issue.customfield_15201,";")}}

Kind regards,
Bill

[Jon Nason]

That worked! Thanks @Bill Sheboy