Using smart value doesn't work

[Patrik Buchart]

Hi,

In our onboard form we have Field "Employee name" which has customfield_10305 id. In the Field "Summary" is selected "Use preset value and hide from Portal" value. The preset value is "New Hire {{customfield_10305}}" to show new employee name in summary when the form is created. For some reason the smart value is not working and when the form is created I'm getting "New Hire {{customfield_10305}}" as summary of the form. Can you help me how to make the smart value to work please?

Thank you

[Alex Koxaras -Relational- · Accepted solution]

Hi @Patrik Buchart and welcome to the community,

You can't use a smart value there. You should use an automation from the workflow.

[Patrik Buchart]

Hello Alex,

Thanks for your reply I appreciate it!

I checked the automation settings and this is the setup there. It used to work just fine but then it start to fail like I mentioned up there.

Unfortunately, I can't see any reason why it shouldn't work...

Patrik

[Alex Koxaras -Relational-]

Ohhh.. I though you were using it on the request type itself, while hiding the summary. My bad! Instead of {{customfield_XXXXX}} try {{issue.customfield_XXXXX}} 

[Patrik Buchart]

I tried to change the value in Automation to {{issue.customfield_XXXXX}} and also change it in the Request Type Summary. No luck. I tried to set {{customfield_XXXXX}} in Summary and Automation to {{issue.customfield_XXXXX}} and also no luck. It's not your bad at all I didn't mention it as I don't know about the setting in Automation. I Inherited this Jira management and just learning. :) Thanks for your response!

[Bill Sheboy]

Hi @Patrik Buchart 

Adding to Alex's answers...

I notice in your screen image of the issue edit that you are trying to change the Summary twice: once with copy from current issue and later in the advanced edit with JSON.  You can only set/update the field once in an edit, so decide which one to remove.

Kind regards,
Bill