Using custom issue types in automation

[Arne Croughs]

Hi 

We have a few old applications that can only send out monitoring alerts using e-mail. To categorize them, I created a custom issue type called "monitoring" with the same settings as the default "e-mailed request" type. 

When i then go to automation to change the issue type for the specific e-mail address, the issue type is not popping up in the list, allowing me to change it, tag it, and close it. 

Any idea on what I'm doing wrong here?

[Arne Croughs]

Nevermind, fixed it. The request type was not linked to the issue type correctly.