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Using Ticket average age to explain resource overload

Alfred Tan October 12, 2017

Hi,

Can we use average age chart to explain resource overloading?

If not, could you suggest?

 

1 answer

0 votes
Brant Schroeder
Community Champion
August 19, 2024

@Alfred Tan The two best reports to help you see resource utilization are:

  • User Workload Report
  • Time Tracking Report

Both require you to use time tracking.

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