Using Jira Insights, assigning one object to another's attributes across Schema's

[sev hewitt]

I am setting up an asset management system for my company within the insights product.

Currently our user objects exist in one schema and the assets that need to be assigned to the users exist in another. So far, I cannot seem to get the asset objects to be able to see the users.

Is there/what is the best way to tie them together?

are there any ways in which I can automate this process?

[Robert Wen_Cprime_ · Accepted solution]

Hello @sev hewitt ! Welcome to the Atlassian Community!

Have a look at this reference page which should allow your User schema to be used as a reference on other schemas.

https://support.atlassian.com/jira-service-management-cloud/docs/allow-other-schemas-to-reference-objects-from-a-schema/

[sev hewitt]

Hi @Robert Wen_Cprime_

thanks for the welcome and the link.

On both of my schema's this option is enabled but I'm still not seeing the users as something I can assign. any idea in whats causing the missing info?

many thanks!

[Robert Wen_Cprime_]

Can you show me screenshots of your attempts to set up User objects as reference attributes to your assets in the other schema?

[sev hewitt]

in the attributes section of my object in one schema I can only see objects from within that schema

[Robert Wen_Cprime_]

So, what shows up when you expand on the pulldown?

[sev hewitt]

from here all of the object classes appear but only from the schema that this object is in (my Asset register schema) 

for business reasons beyond my control the user objects are contained in a different schema but need to be referenced by the objects in my own

[Robert Wen_Cprime_]

It works for me on my sandbox.  I wonder if it's a permissions issue on the reference object schema.

[sev hewitt]

Starting to think that's the case although i'm not sure what its missing as the options listed in the in the document you linked are enabled on both Schema's

any ideas on where to find these permissions?

[Robert Wen_Cprime_]

When you configure the schema, go to the Roles tab