Users who are tagged in a story using @ feature does not receive any email notifications.

[Ajay Thakur]

For the past few weeks, some users who are part of the project team have not been receiving email notifications when someone tags them in a particular user story, although they used to receive emails a few weeks back.

[Bill Sheboy]

Hi @Ajay Thakur -- Welcome to the Atlassian Community!

Have you asked the people if they changed their notification settings to disable mention alerts?

They may verify that by the following:

• from their avatar image at the top-right of the page
• select personal settings
• in the notifications area, check if "Someone mentions you" is selected

Kind regards,
Bill

[Ajay Thakur]

Thanks for the prompt response and resolution, Bill, but the above-mentioned notification is already enabled. Unfortunately, some users are still not receiving the emails.

[Bill Sheboy]

Thanks, @Ajay Thakur 

That would seem to indicate a problem on the receiving versus the sending side, as Clark describes.

[Clark Everson]

Hi @Ajay Thakur 

Welcome to community!

If the emails are going through for some but not others this sounds like users have setup filters on their mailboxes, if the users all work for the same company. I would recommend having those users work with the email team at the company

If all users are not receiving email or all users from different companies aren't then you would need to work with your email team. It could be something in the DMARC settings, or global filter settings etc to figure out the issue of emails not being recieved overall

Best,

Clark

[Ajay Thakur]

Thanks for the prompt response and resolution, Mark. Let me check with the IT team regarding the same.