Users not get recovery link for forget password in JIRA

Hello Team,

When user forgot password and trying to send a recovery link he/she is niot get a recovery link in his mailbox either in junk/inbox.

How to fixed this issue. Please help

2 answers

2 votes

We're noticing multiple posts on the community about mails not being recieved. I personally noticed it that my OTP mails are not coming it.

It might be a general issue but nothing is showing up (yet) on https://status.atlassian.com

Might be best to raise it as a support case at https://support.atlassian.com/contact

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0 votes

Hi @Amruta Harale and welcome!

Do you have a SSO that handles the login or do you login directly to Atlassian?

Best regards,
/Staffan

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