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Users cannot see all other users to assign watchers

Liz Brainard March 17, 2023

In customer facing JIRA, my customer can see and add users from MY company to watcher list.  He cannot see watchers from his company at all so he can't add users from his own company as watchers.

Customer permissions allow assign cases and watchers for customer and customer email

All members of customer company are set to customer and customer email

Customer can see/add users from MY company

I'm stumped.
Thanks,
Liz

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