Users Overwritten

[MJ]

I was testing a bulk user import tool in a dev environment and long story short... mistakes were made. My own permissions were overwritten in the process and now I am being redirected to Service Desk immediately upon login. I am unable to access any admin functions in this instance or anything on the normal UI.

I still have access to the server on the back end. I'm running the default internal DB for this instance.

My question is, is there any minimally painful way to recover my access without needing to nuke the instance? Any insight appreciated. TIA

[Pramodh M · Accepted solution]

Hi @MJ 

Use the recovery_admin method procedure to log in to the instance

Add

JVM_SUPPORT_RECOMMENDED_ARGS=-Datlassian.recovery.password='<your-password>'

in the setenv.sh file under installation directory

Guide here --> https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

Thanks,
Pramodh

[MJ]

I am back in my instance. Thank you so much! You saved me several hours and quite possibly a mild heart attack. Thanks again