User with question mark as avatar in Tempo

[Pete P]

We have a user that is showing up with question mark as avatar in Tempo.  What would cause this?  Normally we see users as Inactive [x] such as bohdana in image.  What is happening with user "chunikha" in image?  This user does not show up in the Manage Accounts section of Jira.  

[Brant Schroeder · Accepted solution]

@Pete P Have you checked to see if this is their avatar in Jira?  It could be that the avatar is not loading.  The users with an X no longer have a license.  The question mark would have nothing to do with this.  

[Pete P]

Thanks @Brant Schroeder , the user is no longer in Jira, so we can't check the avatar.  They have found employment elsewhere.  We are wondering why some have an X and this user does not...

[Brant Schroeder]

@Pete P The user that does not have an X still has a license in the system or their account has not been deactivated.    You can learn how to disable or delete a user here: https://confluence.atlassian.com/adminjiraserver/create-edit-or-remove-a-user-938847025.html   If your users are managed in an external account you might need to disable them in the external system. 

[Pete P]

@Brant Schroeder  thank you!