I have a user that shows as active when i look at manage users for Jira, but they are not able to sign in when they click to open Jira URL. they are presented with a login screen. They are listed as a user role AND they are added to at least 1 project in Jira.
Hello @Dawn Basch
So, the user is presented with a login screen. They need to enter their Atlassian Account login and password. Have they done that? What happens after that?
They don't recall their password and there isn't an option to reset it.
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Is the user a Managed Account, using a login in a domain that you have claimed?
Have you tried the steps in this documentation?
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Hi Dawn,
Does the user have the a software/jsm agent license ?
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What happens if i suspend access for this user? Does that log him out? It currently shows as active.
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