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User not receiving notifications

John Limmo
June 3, 2024

One of our users has reported that Jira board notifications are no longer being received via email.
Could it be that the user email is on suppression list?
We have checked all the necessary settings and even notifications helper.

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Answer accepted
John Funk
Community Champion
June 3, 2024

Hi John,

Yes, you should open a support ticket with Atlassian and have them check the suppression list for that email address. 

https://support.atlassian.com/contact/#/

 

John Limmo
June 4, 2024

Thank you very much John. The issue was resolved by support team.

Like John Funk likes this
John Funk
Community Champion
June 4, 2024

Great!

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