User not receiving notifications

[John Limmo]

One of our users has reported that Jira board notifications are no longer being received via email.
Could it be that the user email is on suppression list?
We have checked all the necessary settings and even notifications helper.

[John Funk · Accepted solution]

Hi John,

Yes, you should open a support ticket with Atlassian and have them check the suppression list for that email address. 

https://support.atlassian.com/contact/#/

[John Limmo]

Thank you very much John. The issue was resolved by support team.

[John Funk]

Great!