I am at my wits end with Jira. The permission structure seems to be some kind of maze that's just not making sense to me. I have a user who can not view any work in two Jira boards he's a member of. One is a kanban and one sprint board.
The user is in one of the groups that is sync'ed and part of the permission scheme for both projects just as everyone else. At one point I was able to add this user directly into the project from the users screen on one of the projects and that seemed to allow him to view/create issues in the sprint but it also felt unnecessary to add him directly into the people list when in permissions it shows all the synch'ed groups from our IDP that he's a member of like everyone else.
To test out the synch'ed IDP groups I went and removed him from the project and he lost view/create access again so I decided to just go ahead and add him to the people list for both projects and now suddenly when I try to add it doesn't find him or anyone else so as soon as I type his name, give him a role it says I have to select a name so it's not loading any pick list.
So now user can't access either project and I am lost with no way of getting help from Atlassian of course.
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