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User has many failed login attempts but no button/link for "

User has many failed login attempts but no button/link for "

PER:
https://confluence.atlassian.com/jirakb/how-to-reset-failed-login-count-from-within-jira-442270086.html

there is supposed to be a link on the users record for:
Reset Failed Login Countlink

in the Login Details column.

however, this user is only a ServiceDesk "Customer", there are no jira lic. seats issued.

how do we reset the failed attempts in this case?

1 answer

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1 vote

Hello,

Try to find this user in User Management. The user must be there. After you find the user, there must be a link. You can find this user by the email address

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I have same issue i.e. 112 failed logins but no link to reset

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User has many failed login attempts but no button/link for "

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