User cannot see a field on a create screen

[dkwan]

I have a user that cannot see a field on a create screen. The field has been added to the create screen and there are no security schemes on the project.

I can see the field as the Jira admin. The user in question is the project admin (this is a company managed project) but can't see this one field in the create screen. If I make it required, they can then see it. But we don't want the field to be required.

[Mirek]

Hi @dkwan 

There is an nice option "Find your field" (you can find it on you specific issue under three dots menu). Then you typa the name of the field and check if configuration is fine. 

You might get some useful information like this below that would help us troubleshoot

Let's start by executing that. If you can please share your results. 

[dkwan]

Here is what I see. It says it is present, which it is for me. When I log in as another user, it is not present. The other user is not a Jira admin, so they don't have the "find your field" option.

[dkwan]

@Mirek