User Lacks Permission to Subscribe to a Filter?

[Valerie Hurwitz]

I have a user ("Trusted User" if that makes a difference) who extensively uses email subscriptions to filters for her work. She set up several subscriptions and receives daily or weekly emails from them.

Earlier this week, she went to create a new filter subscription and got a "Permission denied" error. She then checked on a filter subscription she already set up, and Jira would not allow her to edit a current subscription.

She definitely set these filter subscriptions up without my help, so either I changed something about filter permissions or Jira changed something. I can't find anything I changed that would impact this, and I can't find good documentation on how this permission is handled.

Thanks for the help! Screenshot of error attached.

[Del Jensen · Accepted solution]

@Valerie Hurwitz , I've had this happen on occasion and needed to logout and back in again.  Also check what @Ivan Lima  suggested.

[Ivan Lima · Accepted solution]

Hi @Valerie Hurwitz, have you checked whether the user has the Manage group filter subscriptions global permission?

[Valerie Hurwitz]

Thank you both--there were some background changes to groups that caused a problem with that global permission. We updated that and had the user log out and log back in, and that worked.