User Deleted

[Danny]

Jira Software deleted a user, but it reappeared in the backlog. Did he log back into Jira?

[Nikola Perisic]

Hello @Danny 

Is this user appearing under user management in Jira?

[Danny]

Hello! No, it is appearing at the top of the backlog as shown in the attached image.

[Nikola Perisic]

Understood, is that user part of the project? Check in your project settings, if they are there, then the user is active.

[Danny]

The user was part of the project, but is no longer part of it. I am the sole administrator of the project and I deleted it through Atlassian Administration. Please note that in the attached image the user is not in the list. But I can't say if it appears because there was an old issue assigned to it. Where in the project settings can I check this user?

[Nikola Perisic]

Is the user part of the default jira-software-users group? If yes, then they have the access, if not they do not.

If you had the premium version, you would check his availability with the audit log.

[Danny]

In Atlassian Administration there is the group jira-software-users-andrasistemas and the user is not part of it. According to your answer, I assume that he is not having access to the project. Correct? If I'm correct, I still don't understand why it is being displayed on the backlog screen.

[Nikola Perisic]

Also try to search for that user either using the basic or JQL search.

[Danny]

It's still not clear to me about this problem, but I'll search the internet to see if there is any information that can help me better. I am grateful for your answers and attention.