User Data Migration

[Jawaad Shaikh]

We want to migrate all the Atlassian app data (Jira, Confluence, Projects, Goals) from one user (email) account to another user(email) account in the same organisation.  

Please suggest a step-by-step guide on how to proceed futher.

[Prachi Bolar]

Hello,

Welcome to Community :) 

Please check if this article helps you here : https://support.atlassian.com/jira/kb/transfer-user-data-to-another-user-including-assigned-issue/

Thank You,

Prachi

[Utkarsh Agarwal]

Hi @Jawaad Shaikh 

Welcome to the community!

Quick check: Have you claimed ownership of the user domains?

If yes, you can update the user’s email address to the target account. Here’s an example for migrating userA@xyz.com to userB@abc.com (considering xyz & abc domains are claimed):

1. Rename userB@abc.com → userB_dummy@abc.com
2. Rename userA@xyz.com → userB@abc.com

After this change, all associated Atlassian data (Jira, Confluence, Projects, Goals) will remain accessible under userB@abc.com.

Note: If userB@abc.com (renamed to userB_dummy@abc.com) already contains existing data, this method may not work as expected.

Hope this helps.

Kind Regards
Utkarsh