User Cannot see Jira Board

[Farhani]

One of my colleague cannot open the Jira Board eventhough I (as Jira admin) have invited him as Developer, User, Team Members to the board. I also can see his name on the board, unfortunately when I share the board link, he couldn't open it and have error "Project Not Found".

[Heenaben Sardarbhai Chaudhary]

Hi @Farhani ,

It looks like you need to enable access for Jira from the user management settings. Here’s what you can do:

1. Go to User Management:

   • Navigate to User Management in your Jira instance.

2. Select the User:

   • Click on Users to see a list of users.

3. Enable Access:

   • Find the user who is unable to access Jira.
   • Ensure that the toggle switch for Jira is turned on for that user (as shown in screenshot).

[Abyyba]

Hi @Farhani ,

While I can't provide specific troubleshooting steps without more information or context, I can offer some general guidance that might help you identify the root cause of the issue.

Breaking down the possible permissions/visibility levels that might be affecting:
Atlassian Access > Global Permissions > Project access > Project Permissions > Board Permissions > Board Filter Permissions > Board Sub-filters > Board Statuses > Security Issue

Based on the information provided, i'd venture to say that the issue likely lies witht he filter permissions. Filter permissions determine which users can see issues in a spcecific board based on their project roles or groups. If a user doesn't have the correct filter permissions, they won't be able to see the issues, even if they have project-level permissions to view issues.

However, without more specific details, it's difficult to pinpoint the exact cause. I hope this helps.

Regards!

[Pramodh M]

Hi @Farhani 

Have you ensured to assign a role from project settings or look at user what permissions are assigned.

You can use permission helper from System settings to validate this.

Thanks