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Use team field in an automation

Deleted user
October 24, 2022

I want to create a rule where -- depending on how you set Assignee -- the Team field is automatically updated, but I am running into this error message:

Unknown fields set during edit, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -
customfield_100001
No fields or field values to edit for issues (could be due to some field values not existing in a given project):
SF-1368

I looked up the Team field in our project settings and it is locked -- is that why I am running into an issue or is it something else?

Here are a few pictures that show how I built the rule:

automation 2.PNG

sf team field automation.PNG

1 answer

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4 votes
Answer accepted
Bill Sheboy
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October 24, 2022

Hi @[deleted] 

Which "team" field are you trying to set from the rule?  I believe there are several things with that name in Jira Cloud, and I recall at least one of them cannot be set by rules.

You can often determine if a field can be set with a rule, and confirm its smart value, using this how-to article: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Kind regards,
Bill

Deleted user
October 24, 2022

The smart value article is a little over-my-head since I'm not a developer. I'd like to see if I can get my question answered via the community before I try to dig more into that.

The field is just called "Team" in the project settings but I took a screenshot of the Team field I am trying to use, if that helps. 

Screenshot (2).png

Bill Sheboy
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
October 24, 2022

Thanks for that screen image; it shows you are using a company-managed (CMP), software project.  I believe that team field is not supported with automation yet, based on this suggestion: https://jira.atlassian.com/browse/JSWCLOUD-21983

You can watch/vote for the item to see progress.

Deleted user
October 24, 2022

I just did, thanks for your help!

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