Use of @ symbol disabled

[Cynthia Almonte]

Following last week's update, I can no longer bring up a list of users via the @ symbol.  

Given the size of our team, this is making building issues and tagging people very hard.

No change to our environment, but this did break after last week's update.  Restart, logout/login all do nothing.

Any ideas or is this a bug?

[Cynthia Almonte]

This did not resolve the issue which originated after your cloud update last week.

[Fabio Racobaldo _Catworkx_]

Hi @Cynthia Almonte ,

welcome to the Atlassian community!

My suggestion is to try to fix this issue using the following troubleshooting guide https://confluence.atlassian.com/jirakb/mentions-and-autocomplete-are-not-working-in-jira-cloud-779160727.html

Hope this helps,

Fabio